Last Updated: June 1, 2026
At TheNexlo, we are committed to delivering your order as quickly and reliably as possible. Please read our shipping policy carefully before placing your order.
1. ORDER PROCESSING TIME
All orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation email immediately after your purchase.
• You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. SHIPPING TIME & DELIVERY
🇺🇸 United States:
Shipping Method: Standard Shipping
Estimated Delivery: 5–10 business days
Cost: FREE
🇯🇵 Japan:
Shipping Method: Standard Shipping
Estimated Delivery: 7–14 business days
Cost: FREE
🌍 Other Countries:
Shipping Method: Standard Shipping
Estimated Delivery: 10–20 business days
Cost: FREE
Note: Delivery times are estimates and may vary depending on your location and customs processing.
3. FREE SHIPPING
We offer FREE standard shipping on all orders — no minimum purchase required.
4. ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email within 1–3 business days.
You can track your order at:
• Our website: Track Your Order
• 17TRACK: https://www.17track.net
Please allow up to 48 hours for tracking information to update after receiving your tracking number.
5. SHIPPING DELAYS
Shipping times may be affected by:
• Customs clearance procedures
• Public holidays in the origin or destination country
• Extreme weather conditions
• High demand periods (Black Friday, Christmas, etc.)
• COVID-19 related restrictions
We appreciate your patience in such cases. If your order is significantly delayed, please contact us at info.thenexlo@gmail.com
6. CUSTOMS & IMPORT DUTIES
🇺🇸 United States:
No customs duties for orders under $800. Most of our orders qualify!
🇯🇵 Japan:
Import duties may apply depending on order value. These charges are the customer’s responsibility and are not included in our prices.
🌍 Other Countries:
Customs duties vary by country and are the customer’s responsibility.
7. INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct and complete before placing your order.
• We are not responsible for orders delivered to incorrect addresses provided by customers.
• If you realize you made an error in your shipping address, please contact us within 24 hours of placing your order at info.thenexlo@gmail.com.
• We cannot guarantee address changes after your order has been processed.
8. LOST OR STOLEN PACKAGES
If your package is:
Marked as delivered but not received:
• Check with neighbors or building management
• Check your mailbox and any safe drop locations
• Wait 2–3 additional business days (packages sometimes show as delivered early)
• Contact us at info.thenexlo@gmail.com if still not received
Lost in transit:
• Contact us and we will investigate with the carrier
• If confirmed lost, we will send a replacement or issue a full refund
9. DAMAGED PACKAGES
If your order arrives damaged:
1. Take clear photos of the damaged packaging and product
2. Contact us within 48 hours of delivery at info.thenexlo@gmail.com
3. Include your order number and photos
4. We will arrange a replacement or refund promptly
10. CONTACT US
If you have any questions about your shipment, please contact us:
TheNexlo Customer Support
📧 Email: info.thenexlo@gmail.com
🌐 Website: www.thenexlo.com
📦 Track Order: https://www.thenexlo.com/apps/17TRACK
We respond to all inquiries within 1–2 business days.
Shop with confidence. Your satisfaction is our priority! 🛒
