We want you to be completely satisfied with your purchase.

Returns  
You may request a return within 30 days of receiving your item.  
To be eligible, items must be unused and in original condition with original packaging.

Eligible Return Reasons  
- Item arrived damaged or defective  
- Wrong item received  
- Item significantly not as described  
- Missing items from your order  
- Product not functioning properly  

How to Request a Return  
To start a return, please contact us with:  
- Your order number  
- Clear photos or videos showing the issue  

Our support team will review your request and guide you through the next steps.

Refunds  
Once your return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.

Exchanges  
We currently do not offer direct exchanges. If needed, you can return the item and place a new order.

Return Shipping  
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Important Notes  
- Items must be unused and in original packaging  
- Returns will not be accepted for misuse or damage caused by the customer  

Contact Us  
For any questions, please contact us:  
info.thenexlo@gmail.com  

Shop with confidence. Your satisfaction is our priority.!