We want you to be completely satisfied with your purchase.

Returns

You may request a return within 30 days of receiving your item — no questions asked.

To be eligible, items must be unused and in original condition with original packaging.

How to Request a Return

To start a return, please contact us with:

Your order number

A brief reason for your return (optional, but helps us improve)

Our support team will review your request and guide you through the next steps.

Refunds

Once your return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.

Exchanges

We currently do not offer direct exchanges. If needed, you can return the item and place a new order.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect — in those cases, we cover the cost.

Important Notes

Items must be unused and in original packaging.

Returns will not be accepted for items damaged due to customer misuse.

Contact Us

For any questions, please contact us:

info.thenexlo@gmail.com

Shop with confidence. Your satisfaction is our priority!